You can make an appointment to see a doctor, nurse practitioner, nurse or healthcare assistant by telephoning the receptionist or by using our automated Telephone booking service (see below).
Consultations are by appointment only at all surgeries and it helps us to allocate sufficient time if you are able to give some indication of your problem when you book. We normally allow 8 minutes for an appointment. It is often difficult to effectively manage more than one problem at each consultation, but if you feel you will need more time, please tell the receptionist.
Telephone lines are open at 08:00 and close at 18:30 each evening.
Please note that phone calls may be recorded for training and monitoring purposes.
Some of our appointments can be pre-booked. GP and Nurse appointments can also be pre-booked for your convenience - please ask a member of reception for more details when telephoning.
Automated Telephone Booking Service
You can book an appointment to see any one of our doctors using Patient Partner anytime, day or night. You do not have to wait until 8am to ring the surgery, you can now book an appointment whenever you want to do so.
If you want to book an appointment in the future, or your visit is not an urgent one and you are happy to be seen in a day or two, Patient Partner is the best option for you to use to book an appointment.
It’s easy to use – all you need to do is select ‘1’ when you ring the surgery and then follow the prompts to book an appointment. You can select if you want to be seen at West Quay or at Rhoose; if you prefer to see a male or female doctor or if you want to be seen in the morning or afternoon. It’s as simple as that. You can now also select a named GP when booking an appointment at West Quay Medical Centre.
There are some limitations. What you can’t do is pick a specific day or time to be seen or which particular doctor you want to see. We also do not offer nurse appointments using Patient Partner although we will be looking to offer this option in the future.
You can also change an appointment, or cancel an appointment using Patient Partner.
If you feel you do not need an appointment or visit, then you may request telephone advice. The doctors/nurses can respond to telephone messages at the end of morning and evening surgery.
If you require advice regarding the following matters please make the receptionist aware when booking the appointment with the nurse in order for more time to be allocated:
- Complex travel advice
- Smears and Vaginal Swabs
- Family Planning Clinic
- Complicated dressings
- Ear Syringing
When you arrive at the West Quay surgery, you will find a self-check in system in the main reception area on the ground floor. This system is to check-in to see a doctor or nurse without the need to inform the receptionists. This is used to reduce queueing at the main reception desk.
On arrival at Rhoose, please let the receptionist know you have arrived for your appointment.
We ask all patients to arrive a minimum of 5 minutes before the appointment time; this helps ensure the smooth running of everyone's appointments.
Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are late for an appointment, the receptionist may have to rebook you for a different day.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.