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Are you in need of healthcare advice?

If you have toothache, sore or bleeding gums, troublesome wisdom tooth, tooth sensitivity or other types of facial pain your Primary Choice is a Dentist

If you have problems with your eye health like injuries, pain, swelling, visual loss or disturbance your Primary Choice is an Optometrist

If you have a minor illness like coughs, colds, diarrhoea or headaches or need advice on medications your Primary Choice is a Community Pharmacist

If you call your GP Practice you will speak to the GP Receptionist. They are trained to ask questions about your healthcare needs to help signpost you to the most appropriate person to provide advice or treatment

Your General Practice Nurse is your Primary Choice for wound and minor injury treatment, contraception advice and reviews, immunisations, blood monitoring and chronic illness reviews.

By making the right Primary Choice means your GP can spend time with the most vulnerable, complex and very ill patients.


Audiology Stock PhotoAudiology is the discipline concerned with assessment and treatment of hearing and balance disorders. Our specialties include:

  • Hearing Assessment
  • Hearing aid fitting and rehabilitation; hearing aid repair service
  • Hearing therapy; tinnitus assessment, intervention and rehabilitation
  • Vestibular/balance assessment, intervention and rehabilitation
  • Paediatric services
  • Cochlear Implant/BAHA Adults and Children

The department offers a satellite clinic in Barry at West Quay Medical Centre.

All patients are encouraged to have a reassessment of their hearing three years after the initial fitting of their hearing aid. If they feel that their hearing is worse at any time within this time period, they may also phone the department to make an appointment. If the patient feels that they would like a second hearing aid or would like to see a hearing therapist, please phone the department for an appointment (details below).

At each appointment, every patient will be asked for consent to have any procedures performed and also consent to have their representative / relative / friend / significant other present during the appointment.

Audiology Appointments

Our clinics have the following open access times:

West Quay Medical Centre, Hood Rd, Barry

All appointments for hearing aid fittings, hearing tests, hearing therapy and reassessments are booked and must be made through out booking line at the University Hospital of Wales.

From 13 March 2017, all of our repair sessions are on a walk-in basis on a Monday or Thursday only from 09:00 to 12:00 noon and 13:30 to 16:00.

Hearing aid repairs

Our clinics have the following open access times for hearing aid repairs. Please come and sit in the audiology waiting area and the technician will call patients in the order that they have arrived.

All of our repair sessions are on a walk-in basis on a Monday or Thursday only from 9.00 am to 12.00 noon and 1.30 pm to 4.00 pm.

Please phone / minicom (textphone) the Audiology Department on 029 2074 3011 for appointments at West Quay and for any audiology queries.

A lost aid charge of £65.00 may be incurred if the hearing aid has been damaged through misuse or if lost. If you are to be charged for a lost hearing aid and you would like this replaced at West Quay Medical Centre then a cheque should be made out to the Audiology Department before the hearing aid will be re-issued.

Postal Services

If the patient is unable to attend the clinic for any reason or cannot wait for a repair appointment then a postal service is available. Please enclose the hearing aid and a brief description of the problem, along with the hearing aid. It will be serviced the day it is received and sent back to the patient's home address by second class post.

Postal repairs should be sent to:
Clinic 9 Outpatients
Hearing Aid Clinic
Heath Park
CF14 4XW


All batteries are provided free of charge on a yearly basis.

The patient or a representative can visit Outpatients Clinic 9, UHW, during our opening hours to collect batteries. Patients can also phone our main centre to request batteries to be posted to them.


You can contact our helpline by phone/minicom (textphone) on 029 2074 3011.

The helpline can be very busy at times. If you are unable to get through please leave a message on our answering machine and we will get back to you.

Alternatively you can email

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