Miss Josie Smith (f)
Josie is the Practice Manager Assistant at West Quay Medical Centre. Josie is responsible for supporting the Practice Manager and the smooth running of the Practice's operational functions.
Mrs Janice Watts (f)
Janice is responsible for computer and telephone systems, including the electronic patient record system, appointment booking system, and clinical audit data.
There are four practice administrators who ensure that patient records are properly updated, for example with discharge summaries from hospital, patients joining and leaving the Practice, summarising case notes etc
Linda Davis, Reception Manager (f)
West Quay employs 12 receptionists split over its two sites in Barry and Rhoose.
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. Please don't therefore be offended if they ask questions about your health condition - they simply want to help you find the most appropriate appointment or give advice they have advised to by the GPs.
They also perform other important tasks such as administering repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.
Miss Jo Bruen (f)
Jo is responsible for ensuring referrals to secondary care are actioned, and helps make sure requests for information (eg copies of patient records) are fulfilled. The secretary also helps make sure the administrative side of the Practice operates smoothly.