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Noticeboard

Patient Notice 

The surgery will be closed from 13:00 on the 25th April for essential staff training. Our phone lines will be open as normal the following day (26/04/2018) at 08:00 with the surgery opening at 08:20.

Please contact the Out of Hours Team on 01446 729562 should you require urgent medical advice whilst we are closed.

We apologise for any inconvenience caused.

X-ray results

Please be aware that x-ray results may take 3-4 weeks to be available.

May Bank Holidays

The surgery will also be closed on Monday 7th May and Monday 28th May for the May bank holidays. Please plan ahead.

Doctors
Nursing Staff
Practice Team
Practice Pharmacist
Healthcare Team
Vacancies

Practice Management

Mrs Clare Evans (f)

Clare is the Practice Manager for West Quay Medical Centre and is responsible for the overall management of the Practice.

Clare has a nursing background and has been working within the NHS since 1989. She started her career as a Nurse and then moved on to Health Management, management within secondary care, primary care and service improvement.

 

C E

Miss Josie Smith (f)

Josie is the Practice Manager Assistant at West Quay Medical Centre. Josie is responsible for supporting the Practice Manager and the smooth running of the Practice's operational functions.

 

Administration

Mrs Janice Watts (f)

Janice is responsible for computer and telephone systems, including the electronic patient record system, appointment booking system, and clinical audit data.

Administration team

There are three practice administrators who ensure that patient records are properly updated, for example with discharge summaries from hospital, patients joining and leaving the Practice, summarising case notes etc

Debbie, Lois, and Tina the Practice Administrators. 

Reception

Linda Davis, Reception Manager (f)

West Quay employs 12 receptionists split over its two sites in Barry and Rhoose. 

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.  Please don't therefore be offended if they ask questions about your health condition - they simply want to help you find the most appropriate appointment or give advice they have advised to by the GPs. 

They also perform other important tasks such as administering repeat prescriptions and dealing with prescription enquiries, dealing with patient records and carrying out searches and practice audits.

Secretaries

Miss Jo Bruen (f)

Jo is responsible for ensuring referrals to secondary care are actioned, and helps make sure requests for information (eg copies of patient records) are fulfilled. The secretary also helps make sure the administrative side of the Practice operates smoothly.

 
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